Important Information
Policies
To help make your stay at The Duke Mansion in Charlotte as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Simple, straightforward policies for a smooth stay.
Check-In & Check-Out
- Check-in begins at 3:00 PM.
- Check-out is by 11:00 AM.
Identification & Age
- A valid photo ID and credit card are required at check-in.
- Minimum age to reserve or check in: 21 years.
Deposits & Payments
- A credit card is required to guarantee reservations.
- Deposits may apply for special events or group bookings.
Children & Extra Beds
- Children are welcome.
- The property does not provide rollaway beds or cribs.
Pets
- Pets are not permitted at The Duke Mansion.
- Service animals are welcome.
Smoking
- The Duke Mansion is a 100% non-smoking property.
- Designated outdoor areas are available for smoking.
Cancellations
- Cancellations are permitted without charge if made within the hotel’s policy window (typically 48 hours prior to arrival).
- Late cancellations or no-shows may result in a charge equal to the first night’s stay.